Sean Studies LLC d/b/a Pillar Prep
Effective Date: June 7, 2026 | Last Updated: June 7, 2026
These Terms of Service (the “Terms”) are a binding agreement between you and Sean Studies LLC d/b/a Pillar Prep (“Pillar Prep,” “we,” “us,” or “our”). They govern your access to and use of our website at pillartestprep.com, our learning platform (the Pillar Planner application), our courses, our tutoring services, and any related content, features, and communications (together, the “Services”). Please read them carefully.
By creating an account, purchasing a product, or otherwise using the Services, you confirm that you have read, understood, and agree to be bound by these Terms and by our Refund Policy and Privacy Policy, each of which is incorporated into these Terms by reference. If you do not agree, do not use the Services.
Pillar Prep is an MCAT preparation company. Our courses and programs are currently designed for students who are preparing to retake the exam, and we may add, change, or expand our courses, programs, and the audiences and subjects we serve over time. These Terms are intended to apply to all of our current and future courses, programs, and services. The following defined terms are used throughout these Terms:
You must be at least 18 years old to purchase or use the Services. By using the Services, you represent that you are 18 or older and able to enter into a binding contract. A person under 18 may use the Services only through, and under the supervision of, a parent or legal guardian who holds the account and accepts these Terms on the minor's behalf.
When you create an account, you agree to provide accurate information and to keep it current. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Accounts are personal to you and may not be shared, sold, transferred, or used by more than one person. Notify us promptly at sean@pillartestprep.com if you suspect any unauthorized use of your account.
When you complete onboarding for a Course, the Platform may generate a personalized study plan and give you access to lessons, practice activities, full-length review tools, error tracking, and other study features. A study plan is intended to be challenging and to require consistent effort and discipline on your part. The specific features, content, and format of a Course are those described for that Course at the point of sale.
Our courses do not include official AAMC materials. AAMC full-length exams, section banks, question packs, and similar official products must be purchased separately by you directly from AAMC, and your use of those materials is governed by AAMC's own terms. Where the Platform references or schedules AAMC materials, it does so to help you organize your study, not to provide those materials to you. You must purchase the AAMC material to fully benefit from our resources.
Tutoring, where purchased, provides scheduled one-to-one sessions with a tutor. Specific scheduling, preparation, and conduct expectations for Tutoring are described at the point of sale and may be updated from time to time. Tutoring does not include access to the Course or to any other product unless expressly stated.
We may add, change, suspend, or discontinue features of the Services at any time. We will use reasonable efforts to avoid disrupting your access to a product you have already purchased, but we do not guarantee that any particular feature, lesson, or material will remain available indefinitely.
Prices are shown at the point of sale. Payments are processed by our third-party secure payment processor. We do not receive or store your full payment card number. You authorize us and our processor to charge the payment method you provide for the amounts you agree to at checkout, including any applicable taxes.
Payment options. The Course and Tutoring may be offered as a one-time payment or through an installment plan, and the Course may also be offered as a recurring subscription. The options available to you are those presented at checkout.
Installment plans. If you choose an installment plan, you agree to have payments automatically charged to your payment method on file. Your access may be suspended if an installment is not paid when due. Choosing an installment plan does not change your eligibility for, or the amount of, any refund, which is always calculated on the amounts you have actually paid to us. See the Refund Policy for details. The money withdrawn and the timeframe they will be withdrawn will be in line with what you agree to during your check out or enrollment process.
Subscriptions and automatic renewal. If you purchase the Course as a recurring subscription, your subscription will automatically renew at the end of each billing period and your payment method will be charged the then-current price until you cancel. You may cancel at any time from your account settings or by emailing sean@pillartestprep.com. Cancellation stops future renewals and takes effect at the end of the current billing period. Except as required by law or as stated in the Refund Policy, payments for a billing period already begun are not refundable.
We may change our prices from time to time. Price changes do not affect a one-time purchase already completed, and for subscriptions will apply only to billing periods beginning after we provide notice.
Refunds, including the Course score-back guarantee and the refund terms that apply to Tutoring, are governed by our Refund Policy, which is present on our website. Please review it carefully before purchasing. In the event of any conflict between these Terms and the Refund Policy on the subject of refunds, the Refund Policy controls.
Your results on the MCAT depend on many factors that are within your control and outside of ours, including your preparation, effort, background, and test-day performance. We do not promise or guarantee any particular score, admissions result, or other outcome. Testimonials and examples reflect individual experiences and are not promises that you will achieve the same results.
The score-back guarantee described in the Refund Policy is a refund commitment with defined eligibility requirements. It is not a prediction that you will improve your score. Nothing in the Services is medical, academic, financial, or career advice.
MCAT is a program of AAMC. AAMC owns its official materials and trademarks. Pillar Prep is an independent preparation program and is not affiliated with, endorsed by, sponsored by, or otherwise connected to AAMC. References to AAMC and to official MCAT materials are for identification and study-organization purposes only.
The Services may link to or reference third-party content, including educator videos and other study resources. We do not control and are not responsible for third-party websites, materials, or services, and a link or reference is not an endorsement. Your use of any third-party material is subject to that third party's own terms.
Pillar Prep is a community built for students of every background. We ask every participant to be respectful, considerate, and empathetic toward others. When you use the Services, you agree that you will not:
You are responsible for your own conduct and for any material you upload or share. We are not responsible for any copyrighted or other material that you share in violation of these Terms or applicable law.
All right, title, and interest in the Services and the Content, including all copyrights, trademarks, and other intellectual property rights, are owned by Pillar Prep or its licensors. Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Content for your own personal, non-commercial MCAT preparation for the duration of your access. All rights not expressly granted are reserved. You may not use the Pillar Prep name, logo, or any of the Content in any advertising, publicity, or commercial manner without our prior written consent.
The Platform lets you create and store study materials such as error-log entries, CARS review worksheets, notes, practice responses, and score data (your “User Content”). You retain ownership of your User Content. You grant us a limited license to host, store, process, and display your User Content solely to operate and improve the Services for you. You are responsible for your User Content and represent that you have the rights necessary to provide it.
Our Privacy Policy explains what information we collect, how we use and store it, and the choices you have. By using the Services, you agree to our collection and use of information as described in the Privacy Policy.
To the fullest extent permitted by law, the Services and the Content are provided on an “AS IS” and “AS AVAILABLE” basis, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, secure, or free of viruses or other harmful components, and we recommend that you maintain your own security and backup measures. We make no warranty regarding the accuracy, completeness, or usefulness of any Content or of any third-party material accessible through the Services, and any reliance you place on such material is at your own risk.
To the fullest extent permitted by law, neither Pillar Prep nor its members, officers, employees, contractors, or agents will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or relating to the Services, whether based in contract, tort, or any other theory, even if we have been advised of the possibility of such damages. To the fullest extent permitted by law, our total liability for all claims arising out of or relating to the Services will not exceed the amount you actually paid to us for the product giving rise to the claim during the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.
You agree to defend, indemnify, and hold harmless Pillar Prep and its members, officers, employees, contractors, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms, your misuse of the Services, your User Content, or your violation of any law or of the rights of any third party.
You may stop using the Services at any time. We may suspend or terminate your access to all or part of the Services, with or without notice, if you breach these Terms, if your continued use poses a risk to us or others, or as otherwise reasonably necessary. If we terminate your account for a material breach, you will not be entitled to any refund, and any refund right you may otherwise have had under the Refund Policy is forfeited. Provisions that by their nature should survive termination, including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution, will survive.
We may update these Terms from time to time. When we make material changes, we will update the “Last Updated” date above and, where appropriate, provide additional notice. Changes apply prospectively. Your continued use of the Services after changes take effect means you accept the updated Terms.
Informal resolution first. We want to resolve concerns quickly and fairly. Before filing any formal legal action, you agree to first contact us at sean@pillartestprep.com and give us 30 days to work with you toward a resolution in good faith. Most issues can be resolved this way.
Governing law and venue. These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law rules. If a dispute is not resolved informally, you agree that it will be brought exclusively in the state or federal courts located in the Commonwealth of Massachusetts, and you consent to the personal jurisdiction of those courts. Nothing in this section prevents either party from seeking relief in a small-claims court for a qualifying dispute.
These Terms, together with the Refund Policy and Privacy Policy, are the entire agreement between you and Pillar Prep regarding the Services and supersede any prior agreements on that subject, including the Sean Studies LLC Terms and Services dated August 8, 2018. If any provision is found unenforceable, the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. We are not liable for any failure or delay caused by events beyond our reasonable control.
Questions about these Terms can be sent to sean@pillartestprep.com.